Sunday, July 20, 2008

Defective CDs in CrossOver Games

This is a news update from Codeweavers site about a defect in CX Games for Mac.

It has come to our attention that the CDs supplied with the retail version of CrossOver Games in BestBuy are defective. Customers attempting to install and run CrossOver Games will receive an error message when they try to install Windows software under the product. We apologize for this problem, and will do everything possible to make our customers whole. Fortunately, there is a simple workaround to rectify this error. Please follow these instructions...

The problem

The retail CD version of CrossOver Games sold at BestBuy contains a defective file. CXGames will install fine. However, when the user attempts to install Windows software under CrossOver, or create a bottle (a self-contained virtual Windows environment), the program will return an error message of "Bottle creation failed..." followed by a long, arcane error condition dump (see this screen capture below). This precludes the program's operation, since Windows software cannot be installed. ```Please note``` that this problem only exists on the CD contained in the retail version of CrossOver Games. The CD in the retail version of CrossOver Mac is not defective.

The workaround

Customers who have purchased CrossOver Games can solve this problem by the following simple steps:
  1. Register your CrossOver Games purchase by following the instructions on your registration card. This will create an account on our system, and validate you as a customer.
  2. Download and install the free trial version of CrossOver Games by downloading it from here:
  3. Install the trial version
  4. Unlock the trial version using your email address and password
Once you have unlocked the trial, your program will behave normally.

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